Shipping Policy
GHL USA ships to the United States, Canada, and Mexico via UPS. At checkout, you can choose from the available UPS service levels — shipping costs and estimated delivery times are calculated in real time based on your selection and destination.
Free Shipping — Contiguous United States Orders of $100 or more qualify for free standard shipping within the contiguous 48 states. Shipments to Alaska, Hawaii, Canada, and Mexico are subject to UPS live rates calculated at checkout.
Processing Time In-stock items are processed and shipped within 3 business days of your order being placed.
Backordered Items
If your order contains a backordered item, we will notify you by email. To keep shipping costs reasonable and ensure your order arrives complete, we ship once all items are available. If you prefer, you may request a refund for the backordered item and we will ship the rest of your order immediately. Please contact us at [email protected] with your order number to arrange this.
Return Policy
All sales are final once an order has been packed and shipped from our warehouse.
Exception — Incorrect Item Received If you have received an item that differs from what you ordered, please contact us immediately at [email protected]. Include your GHL USA order number in the subject line and we will make it right.
Dead on Arrival (DOA) / Defective Products If your product arrives damaged or does not function as expected, please reach out to us at [email protected] within 7 days of delivery. Include your order number, a description of the issue, and photos or video where applicable. We will work with you to find the best solution — replacement, repair, or credit — on a case-by-case basis.
Product Exchange Policy
Ordered the wrong item? No problem — as long as the product has not been opened. If the GHL security seal is intact, contact us immediately at [email protected] to initiate an exchange request. Please include a clear photo confirming the seal is unbroken and wait for our confirmation before sending anything back. Return shipping costs are the responsibility of the customer.
Products with a broken security seal cannot be accepted for exchange.
Taxes & Import Duties
Sales tax is calculated automatically at checkout where applicable. For shipments to Canada and Mexico, any import duties, customs fees, or brokerage charges are the sole responsibility of the recipient and are not included in the order total.
Payment
We accept PayPal, Venmo, PayPal Pay Later, and all major debit and credit cards — all processed securely through PayPal at checkout.
Questions?
Our team is happy to help with product questions, compatibility advice, or anything else you need before or after your purchase. Reach us at [email protected] — we’ll get back to you as quickly as possible.