Store Policies

Shipping and Delivery

All US orders are shipped to the 48 states via UPS Ground or USPS Priority, depending on size of the item/order. Orders under $150 are subject to a $15 UPS flat rate shipping charge.

US orders (48 states) over $150 qualify for free shipping!

Most orders are shipped within 2 business days. UPS or USPS tracking numbers will be sent once a shipping label has been created.

 

Shipping to Hawaii and Alaska

If you’d like to place an order with GHL USA, please contact us at: Sales@ghlusa.com

 

Shipping to Canada

We do offer shipping to Canada via USPS. If you’d like to place an order with GHL USA, please contact us at: Sales@ghlusa.com

When submitting an email, please include your full mailing address and list of items you’d like to order, including quantity and part number.

Backordered Items

If one or more items are ordered and end up being on backorder, we will notify you and offer you the option to wait for the item(s) to arrive or refund the purchase price of the backordered item(s).

If an order consists of several items, all in-stock items will ship first. Backordered items will ship upon arrival to our USA warehouse at no additional charge to you.

If an order consists of a single item and that item is currently on backorder, we will notify you and offer you the option to wait for the item to arrive or refund the total order price.

 

Return Policy

All sales are final. No refunds.

 

Return Policy Exceptions

Returns will be accepted only if you’ve received an incorrect item. If this happens, please contact us immediately at info@ghlusa.com

Please include your GHL USA order number in the subject line of your email.

 

Product Exchange Policy

If you’ve accidentally ordered the wrong item, DO NOT open the product. If the GHL security sticker has been broken, the product cannot be returned.

Contact us immediately to create a product exchange request. We require a clear photo showing that the GHL security sticker has not been broken. Please wait for us to respond before sending the item back to us.

Return shipping is not covered by GHL USA.

 

Payment Options

GHL USA accepts payments via the online store checkout portal. If you wish to place an order over the phone, please call us at (203) 871-1194. For quicker checkout, we recommend you use our online shop to purchase products.

 

Pricing and Promotions

All products in the GHL USA online shop are displayed with MAP pricing in USD.

Every now and then, we will run promotions on specific products. These promotions are announced on GHL sponsored forums such as Reef Central and Reef2Reef. Announcements are also made on our official GHL support forum and official newsletters.

 

Questions? Contact us

GHL USA is committed to providing top notch customer service and a wonderful shopping experience. If you ever have any questions regarding product compatibility or you’re just not sure which product best suits you, shoot us an email: Info@ghlusa.com

* We reserve the right to edit our store policies without prior notice.