IOND Sensor LZ

surely you have been wondering when you will receive the promised IOND sensor. Herewith we would like to inform you about the current status. As you may know, we have developed a new ION Director sensor last year and have set up our own in-house production for this sensor in order to avoid being dependent on the performance of our previous sensor manufacturer (the IOND sensor was previously manufactured externally according to our specifications). After the tests of the pre-series of the new sensor were very successful, the series production was planned in-house and the necessary material was ordered in series quantities. According to the statements of our raw material suppliers, we assumed that we would have all material by the end of 2022 and that we would have the first batch of sensors produced, tested and ready for shipment by the end of February 2023 at the latest. Unfortunately,…

IOND Sensor (problem again)

Dear xxx, sorry to hear you have problems with the sensor again. Please excuse the late reply, our support replies are currently a bit slow due to the high workload and the limited resources. In order to quickly resolve the problem we would need some more information. Since you have still ongoing problems with a new sensor, we are not sure if the sensor is to be blamed. Did you check your system (again) for air bubbles? In most cases, negative sensor voltages (as also seen in your screenshots)  indicate air on the sensor, so measurement will be incorrect or the sensor die early. For further troubleshooting please also have a look at the following Knowledge Base article, which already shows most of the questions and solutions: https://www.aquariumcomputer.com/knowledge-base/ion-director-tips-maintenance-and-troubleshooting/Attached are also the newest instructions / troubleshooting guides. Please read them carefully and check, if there are any points in your setup…

IOND Statement E

Dear Customer, first of all, please accept our apologies for this unsatisfying and disappointing situation! Hereby we want to give you some insight on what is happening with IOND and IOND sensor delays. Unfortunately, we still have a problem with the availability of ION Director sensors, our current supplier is still unable to meet the demand for sensors in the quality we require, despite various optimization measures. The shortage of sensors confronts us with 2 problems: 1. It is currently not possible to fulfill all open sensor orders (new orders as well as free replacements under warranty).2. The delivery of pre-ordered IOND must still be postponed. Since last year, we have worked hard to find a sustainable and effective solution for the IOND sensor problem. We are very confident that we will be able to present a solution very soon, where delivery time, quality and sensor pricing will be dramatically…

IOND sensor defect claim initial answer

In order to make the support for IOND sensors or the processing of the limited warranty easier and more efficient we have further specified the IOND sensor operating instructions and warranty conditions, see attachment. Please read and follow them carefully. If after that the problem still exists or you want to make a claim under the limited warranty, please contact us again here, please attach the required attachments in that case.

Angebot Reklamation

Dear Customer,   meanwhile, your device was checked by our technicians.   Enclosed you will find our offer about the repair costs and the form for further proceed. Please send this form completed and signed back to us.  

Angebot zu Reklamation

Dear Customer, meanwhile, your device was checked by our technicians. Enclosed you will find our offer about the repair costs and the form for further proceed.Please send this form completed and signed back to us.

KH Director-Inspektion: Einsendungshinweise

[…]Aus diesem Grund müsste ich Sie bitten, KHD und Doser inkl. ALLEM Zubehör an uns zur Inspektion zu schicken.[…]   Der KHD, interne Messzelle sowie alle Schläuche, müssen vor Versand 100% trocken sein, also gut entleeren. Austretendes Wasser wird während des Transports alles zerstören. Zur Sicherheit Sensor für Transport einschrauben, so dass evtl. Wasser nicht austreten kann. Bitte direkt an unsere bekannte Firmenadresse.

Return instruction

  Here our return instruction:   Please ship the item properly postage paid to the following address: GHL Advanced Technology GmbH & Co. KG Marie-Curie-Str.20 67661 Kaiserslautern Germany   Please note that not prepaid shipments can’t be accepted. Please enclose the attached claim form completely filled to the return shipment (most important is the error description).   IMPORTANT NOTICE FOR CUSTOMERS FROM NON-EU STATES: In the last few months, the German customs authorities have increasingly inspected shipments from non-EU countries. Therefore, please send us the following information BEFORE you send us your shipment in order to be able to present all required documents to customs if necessary: * Invoice of the sent device * Serial number of the device (see sticker on the bottom of the case) * Exact contents of the package you are sending to us   We ask for your understanding that we can only clear your…

Initial reply KHD

Dear customer, thank you for your enquiry. We compiled some information about the KHD which may help to answer you questions about the KHD, please read more here. You are welcome to come back to us in case these hints were not helpful.

Sensorkalibrierung

“` Prüflösungen immer zuerst in ein anderes Gefäß geben um dann darin zu messen. Danach die gebrauchte Lösung wegschütten und nicht zurück schütten.(Verschleppung) zu prüfende Lösung muss die gleiche Temp. wie das Becken haben. Hier ein Ablauf: Prüflösungen herstellen und auf Becketemperatur bringen (Behälter ins Aquarium hängen) PH Sonde aus dem Becken nehmen Sonde mit dest. Wasser oder Osmosewasser abspülen und abschütteln oder sehr vorsichtig mit einem Küchenpapier abtupfen Sonde in die 1. Messlösung 1. Kalibriermessung durchführen vor der Messung in der 2. Lösung die Sonde wieder abspülen und abschütteln. 2. Kalibriermessung durchführen fertig “`