Hello, Unfortunately the photo was not added correctly.Please do not copy and paste.Use the photo icon and wait for the description and dimensions fields to fill in automatically before closing the window.Otherwise use the paperclip icon, which should work in all cases.
Hello, There is a confusion, this technical support service is not the one of https://www.gohighlevel.com but the one of https://www.aquariumcomputer.com/ which is a manufacturer of aquarium equipment.
Hello, Do you have a computer with Microsoft Windows to connect via USB to Device with the GHL Control Center software?https://www.aquariumcomputer.com/knowledge-base/how-to-connect-via-usb/ If so, can you take a screenshot of the complete System->Communication page, including the Wi-Fi module status area?(Click on the “+” to the left of “System” to unfold the menu).
I see that you tried to add a reply to this ticket, but unfortunately it does not appear.(Please do not add Emoji as we have determined that this is a possible cause).
Hello, Can you add gael.ghlteam@gmail.com to shared accounts of your device, so that I can watch settings?To do so, click on the blue gear next to the device on myghl.com Please do NOT reply to the email address of my myGHL support account, but log in to the ticket system instead.
surely you have been wondering when you will receive the promised IOND sensor. Herewith we would like to inform you about the current status. As you may know, we have developed a new ION Director sensor last year and have set up our own in-house production for this sensor in order to avoid being dependent on the performance of our previous sensor manufacturer (the IOND sensor was previously manufactured externally according to our specifications). After the tests of the pre-series of the new sensor were very successful, the series production was planned in-house and the necessary material was ordered in series quantities. According to the statements of our raw material suppliers, we assumed that we would have all material by the end of 2022 and that we would have the first batch of sensors produced, tested and ready for shipment by the end of February 2023 at the latest. Unfortunately,…
Dear xxx, sorry to hear you have problems with the sensor again. Please excuse the late reply, our support replies are currently a bit slow due to the high workload and the limited resources. In order to quickly resolve the problem we would need some more information. Since you have still ongoing problems with a new sensor, we are not sure if the sensor is to be blamed. Did you check your system (again) for air bubbles? In most cases, negative sensor voltages (as also seen in your screenshots) indicate air on the sensor, so measurement will be incorrect or the sensor die early. For further troubleshooting please also have a look at the following Knowledge Base article, which already shows most of the questions and solutions: https://www.aquariumcomputer.com/knowledge-base/ion-director-tips-maintenance-and-troubleshooting/Attached are also the newest instructions / troubleshooting guides. Please read them carefully and check, if there are any points in your setup…
Dear Customer, first of all, please accept our apologies for this unsatisfying and disappointing situation! Hereby we want to give you some insight on what is happening with IOND and IOND sensor delays. Unfortunately, we still have a problem with the availability of ION Director sensors, our current supplier is still unable to meet the demand for sensors in the quality we require, despite various optimization measures. The shortage of sensors confronts us with 2 problems: 1. It is currently not possible to fulfill all open sensor orders (new orders as well as free replacements under warranty).2. The delivery of pre-ordered IOND must still be postponed. Since last year, we have worked hard to find a sustainable and effective solution for the IOND sensor problem. We are very confident that we will be able to present a solution very soon, where delivery time, quality and sensor pricing will be dramatically…
In order to make the support for IOND sensors or the processing of the limited warranty easier and more efficient we have further specified the IOND sensor operating instructions and warranty conditions, see attachment. Please read and follow them carefully. If after that the problem still exists or you want to make a claim under the limited warranty, please contact us again here, please attach the required attachments in that case.
WICHTIGE INFO: Wir verabschieden uns vom 24. Dezember 2025 bis zum 4. Januar 2026 in die Winterpause. Bitte beachten Sie, dass unser Support sowie das Lager in dieser Zeit pausieren – es erfolgt kein Versand und keine Bearbeitung von Anfragen. Ab dem 5. Januar sind wir gerne wieder für Sie da. Wir wünschen Ihnen frohe Festtage!