gael.ghlteam@gmail.com
Hello, Can you add gael.ghlteam@gmail.com to shared accounts of your device, so that I can watch settings?To do so, click on the blue gear next to the device on myghl.com
IOND Sensor LZ
surely you have been wondering when you will receive the promised IOND sensor. Herewith we would like to inform you about the current status. As you may know, we have developed a new ION Director sensor last year and have set up our own in-house production for this sensor in order to avoid being dependent…
IOND Sensor (problem again)
Dear xxx, sorry to hear you have problems with the sensor again. Please excuse the late reply, our support replies are currently a bit slow due to the high workload and the limited resources. In order to quickly resolve the problem we would need some more information. Since you have still ongoing problems with a…
IOND Statement E
Dear Customer, first of all, please accept our apologies for this unsatisfying and disappointing situation! Hereby we want to give you some insight on what is happening with IOND and IOND sensor delays. Unfortunately, we still have a problem with the availability of ION Director sensors, our current supplier is still unable to meet the…
IOND sensor defect claim initial answer
In order to make the support for IOND sensors or the processing of the limited warranty easier and more efficient we have further specified the IOND sensor operating instructions and warranty conditions, see attachment. Please read and follow them carefully. If after that the problem still exists or you want to make a claim under…
Angebot Reklamation
Dear Customer, meanwhile, your device was checked by our technicians. Enclosed you will find our offer about the repair costs and the form for further proceed. Please send this form completed and signed back to us.
Angebot zu Reklamation
Dear Customer, meanwhile, your device was checked by our technicians. Enclosed you will find our offer about the repair costs and the form for further proceed.Please send this form completed and signed back to us.
KH Director-Inspektion: Einsendungshinweise
[…]Aus diesem Grund müsste ich Sie bitten, KHD und Doser inkl. ALLEM Zubehör an uns zur Inspektion zu schicken.[…] Der KHD, interne Messzelle sowie alle Schläuche, müssen vor Versand 100% trocken sein, also gut entleeren. Austretendes Wasser wird während des Transports alles zerstören. Zur Sicherheit Sensor für Transport einschrauben, so dass evtl. Wasser nicht…
Return instruction
Here our return instruction: Please ship the item properly postage paid to the following address: GHL Advanced Technology GmbH & Co. KG Marie-Curie-Str.20 67661 Kaiserslautern Germany Please note that not prepaid shipments can’t be accepted. Please enclose the attached claim form completely filled to the return shipment (most important is the error…
Initial reply KHD
Dear customer, thank you for your enquiry. We compiled some information about the KHD which may help to answer you questions about the KHD, please read more here. You are welcome to come back to us in case these hints were not helpful.