IOND Statement E

Dear Customer, first of all, please accept our apologies for this unsatisfying and disappointing situation! Hereby we want to give you some insight on what is happening with IOND and IOND sensor delays. Unfortunately, we still have a problem with the availability of ION Director sensors, our current supplier is still unable to meet the demand for sensors in the quality we require, despite various optimization measures. The shortage of sensors confronts us with 2 problems: 1. It is currently not possible to fulfill all open sensor orders (new orders as well as free replacements under warranty).2. The delivery of pre-ordered IOND must still be postponed. Since last year, we have worked hard to find a sustainable and effective solution for the IOND sensor problem. We are very confident that we will be able to present a solution very soon, where delivery time, quality and sensor pricing will be dramatically…

IOND sensor defect claim initial answer

In order to make the support for IOND sensors or the processing of the limited warranty easier and more efficient we have further specified the IOND sensor operating instructions and warranty conditions, see attachment. Please read and follow them carefully. If after that the problem still exists or you want to make a claim under the limited warranty, please contact us again here, please attach the required attachments in that case.

Angebot Reklamation

Dear Customer,   meanwhile, your device was checked by our technicians.   Enclosed you will find our offer about the repair costs and the form for further proceed. Please send this form completed and signed back to us.  

Angebot zu Reklamation

Dear Customer, meanwhile, your device was checked by our technicians. Enclosed you will find our offer about the repair costs and the form for further proceed.Please send this form completed and signed back to us.

KH Director-Inspektion: Einsendungshinweise

[…]Aus diesem Grund müsste ich Sie bitten, KHD und Doser inkl. ALLEM Zubehör an uns zur Inspektion zu schicken.[…]   Der KHD, interne Messzelle sowie alle Schläuche, müssen vor Versand 100% trocken sein, also gut entleeren. Austretendes Wasser wird während des Transports alles zerstören. Zur Sicherheit Sensor für Transport einschrauben, so dass evtl. Wasser nicht austreten kann. Bitte direkt an unsere bekannte Firmenadresse.

Return instruction

  Here our return instruction:   Please ship the item properly postage paid to the following address: GHL Advanced Technology GmbH & Co. KG Marie-Curie-Str.20 67661 Kaiserslautern Germany   Please note that not prepaid shipments can’t be accepted. Please enclose the attached claim form completely filled to the return shipment (most important is the error description).   IMPORTANT NOTICE FOR CUSTOMERS FROM NON-EU STATES: In the last few months, the German customs authorities have increasingly inspected shipments from non-EU countries. Therefore, please send us the following information BEFORE you send us your shipment in order to be able to present all required documents to customs if necessary: * Invoice of the sent device * Serial number of the device (see sticker on the bottom of the case) * Exact contents of the package you are sending to us   We ask for your understanding that we can only clear your…

Initial reply KHD

Dear customer, thank you for your enquiry. We compiled some information about the KHD which may help to answer you questions about the KHD, please read more here. You are welcome to come back to us in case these hints were not helpful.

Sensorkalibrierung

“` Prüflösungen immer zuerst in ein anderes Gefäß geben um dann darin zu messen. Danach die gebrauchte Lösung wegschütten und nicht zurück schütten.(Verschleppung) zu prüfende Lösung muss die gleiche Temp. wie das Becken haben. Hier ein Ablauf: Prüflösungen herstellen und auf Becketemperatur bringen (Behälter ins Aquarium hängen) PH Sonde aus dem Becken nehmen Sonde mit dest. Wasser oder Osmosewasser abspülen und abschütteln oder sehr vorsichtig mit einem Küchenpapier abtupfen Sonde in die 1. Messlösung 1. Kalibriermessung durchführen vor der Messung in der 2. Lösung die Sonde wieder abspülen und abschütteln. 2. Kalibriermessung durchführen fertig “`

Displaytausch

Dear customer, you are welcome to send us your device to replace the display. Here our return instruction: Please ship the item properly post-paid to the following address: GHL Advanced Technology GmbH & Co. KGMarie-Curie-Str.2067661 KaiserslauternGermany Please note that not prepaid shipments can’t be accepted. Please enclose the attached claim form completely filled to the return shipment (most important is the error description and the invoice copy). Thank you.

Kunden-Sendung erhalten

Dear customer, we have received your shipment, it has already been handed over to the service team. The processing time depends on the case and the current work load and is usually between 2 and 5 working days. You will be informed immediately as soon as further information is available.