KHD Checklist FR

Bonjour, Quelques points à vérifier :  -> L’étalonnage de la pompe est très important : Utilisez une balance de précision (2 décimales). Étalonner avec de l’eau douce (sauf la pompe à réactif, qui peut être étalonnée avec du réactif, car sa densité est proche de celle de l’eau douce). Faire vider la pompe dans un récipient posé sur la balance (1g = 1ml si vous utilisez de l’eau douce). Effectuer plusieurs étalonnages successivement et vérifier que la valeur est quasiment constante (choisir la valeur moyenne).  Si la valeur varie beaucoup, il est temps de remplacer la tête de pompe doseuse (c’est une pièce d’usure). Veuillez noter que la tête de pompe à réactif peut devoir être remplacée si elle est usée, malgré un débit stable, car elle peut ne plus fonctionner correctement à des vitesses très faibles comme c’est le cas pendant le titrage. -> Pour déterminer le volume du tube d’échantillon, remplissez tout le tube…

KHD Checklist EN

Hello, A few points to check: -> Pump calibration is very important:Use a precision balance (2 decimal places).Calibrate with fresh water (except for the reagent pump, which can be calibrated with reagent, as its density is close to that of fresh water).Pour the pump into a container placed on the balance (1g = 1ml if using fresh water).Perform several calibrations in succession and check that the value is almost constant (choose the mean value). If the value varies greatly, it’s time to replace the dosing pump head (it’s a wearing part).Please note that the reagent pump head may need to be replaced if worn, despite stable flow, as it may no longer function correctly at very low speeds during titration.-> To determine the volume of the sample tube, fill the entire sample tube with fresh water and empty it onto the precision balance. This is more reliable than using the…

Photo missing EN

Hello, Unfortunately the photo was not added correctly.Please do not copy and paste.Use the photo icon and wait for the description and dimensions fields to fill in automatically before closing the window.Otherwise use the paperclip icon, which should work in all cases.

gohighlevel.com

Hello, There is a confusion, this technical support service is not the one of https://www.gohighlevel.com but the one of https://www.aquariumcomputer.com/ which is a manufacturer of aquarium equipment.  

ESP GCC communication screenshot EN

Hello, Do you have a computer with Microsoft Windows to connect via USB to Device with the GHL Control Center software?https://www.aquariumcomputer.com/knowledge-base/ghl-connect-ghl-control-center-installation-setup/ If so, can you take a screenshot of the complete System->Communication page, including the Wi-Fi module status area?(Click on the “+” to the left of “System” to unfold the menu).

RustDesk

I offer to do a remote support session on your computer using Rustdesk software. Please download and run https://github.com/rustdesk/rustdesk/releases/download/1.4.5/rustdesk-1.4.5-x86_64.exe Once the software has started, you must change some settings so that the software uses our remote support server.Click on the “…” next to the ID displayed, then click on Network, then on “Server ID/relay” and copy/paste this: In the Server ID field:support.myghl.com In the Key field:hKOqglvkNEtXCHSaxWQ4685okjzNUsVrSYk7EeHk9sQ= Confirm and click on Home in the top left corner. -> Then, give me the displayed Rustdesk ID.

[email protected] EN

Hello, Can you add [email protected] to shared accounts of your device, so that I can watch settings?To do so, click on the blue gear next to the device on myghl.com Please do NOT reply to the email address of my myGHL support account, but log in to the ticket system instead.

IOND Sensor LZ

surely you have been wondering when you will receive the promised IOND sensor. Herewith we would like to inform you about the current status. As you may know, we have developed a new ION Director sensor last year and have set up our own in-house production for this sensor in order to avoid being dependent on the performance of our previous sensor manufacturer (the IOND sensor was previously manufactured externally according to our specifications). After the tests of the pre-series of the new sensor were very successful, the series production was planned in-house and the necessary material was ordered in series quantities. According to the statements of our raw material suppliers, we assumed that we would have all material by the end of 2022 and that we would have the first batch of sensors produced, tested and ready for shipment by the end of February 2023 at the latest. Unfortunately,…

IOND Sensor (problem again)

Dear xxx, sorry to hear you have problems with the sensor again. Please excuse the late reply, our support replies are currently a bit slow due to the high workload and the limited resources. In order to quickly resolve the problem we would need some more information. Since you have still ongoing problems with a new sensor, we are not sure if the sensor is to be blamed. Did you check your system (again) for air bubbles? In most cases, negative sensor voltages (as also seen in your screenshots)  indicate air on the sensor, so measurement will be incorrect or the sensor die early. For further troubleshooting please also have a look at the following Knowledge Base article, which already shows most of the questions and solutions: https://www.aquariumcomputer.com/knowledge-base/ion-director-tips-maintenance-and-troubleshooting/Attached are also the newest instructions / troubleshooting guides. Please read them carefully and check, if there are any points in your setup…