At GHL, we take pride in offering industry-leading support resources that set us apart. Whether you’re setting up a new system, fine-tuning your equipment, or troubleshooting, we provide an extensive range of self-help tools, detailed documentation, and expert assistance to ensure you get the most out of your investment. With decades of experience in developing high-performance aquarium technology, we’ve designed our support system to be both comprehensive and efficient—so you get the answers you need, when you need them.

How to Get the Best Support – Fast and Efficiently
To provide you with the most effective assistance, we recommend following these steps before reaching out to our support team:
- Use Our Extensive Online Resources
Our Knowledge Base, FAQs, User Manuals, and Video Tutorials cover a wide range of topics. Many questions can be answered instantly by searching these resources, saving you time and allowing you to solve issues independently. - Check the GHL Community Forum
Our active community of GHL users and experts is a valuable source of information. Many common questions have been discussed and resolved here, and you might find an immediate solution from experienced customers or our support team. - Update Your Devices and Software
Before troubleshooting, ensure that your devices are running the latest firmware and software versions. Many issues are resolved with updates, and we continuously improve our products through new releases.
- Gather Essential Information Before Contacting Support
For a quick and precise response, please have the following details ready when submitting a ticket:
– Your device model and firmware/software version
– A clear description of the issue, including recent changes to your setup
– Screenshots, logs, or short videos, if applicable
Providing this information helps us assist you more efficiently, reducing back-and-forth communication. - Submit a Support Ticket the Right Way
If you need direct assistance, our support ticket system ensures that your request is handled in an orderly and efficient manner. To avoid confusion and delays:
– One issue per ticket: Please do not mix multiple topics or different issues in a single ticket. If you have more than one question, submit separate tickets so that we can address each matter efficiently.
– Describe your issue as clearly as possible and attach relevant files to help us diagnose the problem quickly.
By following these best practices, you’ll not only receive faster and more effective support but also help us maintain the highest quality service for all GHL users.