surely you have been wondering when you will receive the promised IOND sensor. Herewith we would like to inform you about the current status.

As you may know, we have developed a new ION Director sensor last year and have set up our own in-house production for this sensor in order to avoid being dependent on the performance of our previous sensor manufacturer (the IOND sensor was previously manufactured externally according to our specifications). After the tests of the pre-series of the new sensor were very successful, the series production was planned in-house and the necessary material was ordered in series quantities.

According to the statements of our raw material suppliers, we assumed that we would have all material by the end of 2022 and that we would have the first batch of sensors produced, tested and ready for shipment by the end of February 2023 at the latest.

Unfortunately, however, suppliers’ promises were once again not kept, and delivery dates were repeatedly postponed for various reasons. Currently, we are still waiting for a chemical and the flex PCB, which is the basis of the sensor; we have all other materials in stock for months. The current status is that we should receive the material in the middle of March, for the production and testing of the sensors we have to plan another 2–4 weeks. This means that from today’s point of view, we expect sensor delivery to start in April.

We regret that we have to ask you again for your patience. We are aware that this situation is anything but satisfactory for our customers, but unfortunately, we are at the mercy of our suppliers, there are no alternative supply sources, the material is too special and short on the market.

However, as soon as we have the raw material in stock in sufficient quantities – and this will be the case in the foreseeable future – we will have the complete production and testing cycle in our own hands due to the newly established in-house production and can therefore control quality and delivery times to a large extent.

I can only apologize once again for the inconvenience and hope for your continued understanding and support.