gohighlevel.com

Hello, There is a confusion, this technical support service is not the one of https://www.gohighlevel.com but the one of https://www.aquariumcomputer.com/ which is a manufacturer of aquarium equipment.  

ESP device screenshot GCC communication

Hello, Do you have a computer with Microsoft Windows to connect via USB to Device with the GHL Control Center software?https://www.aquariumcomputer.com/knowledge-base/how-to-connect-via-usb/ If so, can you take a screenshot of the complete System->Communication page, including the Wi-Fi module status area?(Click on the “+” to the left of “System” to unfold the menu).

Blank answer / Emoji bug

I see that you tried to add a reply to this ticket, but unfortunately it does not appear.(Please do not add Emoji as we have determined that this is a possible cause).

RustDesk

Please run https://github.com/GHL-KL/rustdesk/releases/download/nightly/rustdesk-1.2.3-x86_64.exe and provide the ID.

gael.ghlteam@gmail.com

Hello, Can you add gael.ghlteam@gmail.com to shared accounts of your device, so that I can watch settings?To do so, click on the blue gear next to the device on myghl.com

IOND Sensor LZ

surely you have been wondering when you will receive the promised IOND sensor. Herewith we would like to inform you about the current status. As you may know, we have developed a new ION Director sensor last year and have set up our own in-house production for this sensor in order to avoid being dependent…

IOND Sensor (problem again)

Dear xxx, sorry to hear you have problems with the sensor again. Please excuse the late reply, our support replies are currently a bit slow due to the high workload and the limited resources. In order to quickly resolve the problem we would need some more information. Since you have still ongoing problems with a…

IOND Statement E

Dear Customer, first of all, please accept our apologies for this unsatisfying and disappointing situation! Hereby we want to give you some insight on what is happening with IOND and IOND sensor delays. Unfortunately, we still have a problem with the availability of ION Director sensors, our current supplier is still unable to meet the…

IOND sensor defect claim initial answer

In order to make the support for IOND sensors or the processing of the limited warranty easier and more efficient we have further specified the IOND sensor operating instructions and warranty conditions, see attachment. Please read and follow them carefully. If after that the problem still exists or you want to make a claim under…