I offer to do a remote support session on your computer using Rustdesk software.
Please download and run https://github.com/rustdesk/rustdesk/releases/download/1.4.5/rustdesk-1.4.5-x86_64.exe
Once the software has started, you must change some settings so that the software uses our remote support server.
Click on the “…” next to the ID displayed, then click on Network, then on “Server ID/relay” and copy/paste this:
In the Server ID field:
support.myghl.com
In the Key field:
hKOqglvkNEtXCHSaxWQ4685okjzNUsVrSYk7EeHk9sQ=
Confirm and click on Home in the top left corner.
-> Then, give me the displayed Rustdesk ID.